Privacy Notice

Last Updated: October 21, 2026

Thank you for visiting SUAVIOLA, a home and lifestyle brand operated by Tripico LLC. We are committed to providing a safe, reliable, and enjoyable online shopping experience while respecting and protecting your personal information.

This Privacy Notice explains what types of information we collect from and about you when you visit our website, use our services, place an order, contact our customer support team, or interact with us online. It also explains how we use, share, protect, and retain your information, as well as the privacy choices and rights available to you.

By using our website and services, you acknowledge that you have been informed of our privacy practices as described in this Privacy Notice. Where required by applicable law, we will obtain your consent before processing your personal information for specific purposes.

1. What Information Do We Collect?

SUAVIOLA may collect personal information from or about you in the following ways:

Information You Provide to Us

We may collect personal information when you:

• Place an order on our website

• Create or update a customer account

• Subscribe to our newsletter or promotional communications

• Contact our customer support team

• Submit a product review, survey, or feedback form

• Participate in a promotion, giveaway, or marketing campaign

• Communicate with us through email, phone, text messages, or online forms

This information may include your name, email address, phone number, billing address, shipping address, payment-related information, order details, and any other information you voluntarily provide.

Order and Transaction Information

When you make a purchase, we collect information necessary to process, fulfill, and deliver your order.

This may include your billing details, shipping information, purchased products, payment confirmation, transaction history, and customer service records.

Payment information may be processed by third-party payment service providers. We generally receive transaction details and payment confirmations rather than complete payment card information.

Information You Provide About Others

If you purchase a product as a gift or provide another person's delivery information, we may collect that person's name, shipping address, phone number, or email address as necessary to fulfill the order.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain information through cookies, pixels, log files, analytics tools, and similar technologies.

This information may include:

• Browser type and version

• Device type

• IP address

• Operating system

• Pages viewed and links clicked

• Time spent on our website

• Referring websites or traffic sources

• Shopping cart and browsing activity

• Email interactions, where applicable

• Approximate geographic location

• Website performance and diagnostic information

This information helps us operate and improve our website, understand customer preferences, personalize shopping experiences, measure advertising performance, and protect against fraud or unauthorized activity.

Information from Third-Party Sources

We may receive information from payment processors, shipping companies, fulfillment partners, advertising platforms, analytics providers, or other service providers when permitted by applicable law.

2. How Do We Use Your Information?

SUAVIOLA may use your personal information for the following purposes:

• To process, confirm, and fulfill your orders

• To process payments and help prevent fraudulent transactions

• To arrange shipping, delivery, returns, refunds, or exchanges

• To provide customer service and respond to inquiries

• To send order confirmations, shipping notifications, and service updates

• To improve our website, products, and customer experience

• To personalize website content and product recommendations

• To send promotional emails or text messages where permitted by law

• To analyze website performance and customer engagement

• To manage customer accounts and shopping preferences

• To maintain website security and prevent misuse

• To comply with applicable laws, regulations, and legal obligations

• To enforce our Terms of Service and other applicable policies

• To protect our business, customers, and legal rights

We may also use aggregated or de-identified information for business analytics, operational planning, and service improvements, provided that such information is handled in accordance with applicable law.

Where required, we rely on an appropriate legal basis for processing personal information, such as fulfilling a contract, complying with legal obligations, pursuing legitimate business interests, or obtaining your consent.

3. Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, web beacons, tags, scripts, and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Keep products in your shopping cart

• Remember your preferences and settings

• Support account login and checkout functionality

• Improve website performance and usability

• Understand how visitors interact with our website

• Measure the effectiveness of marketing campaigns

• Display relevant advertisements

• Detect suspicious activity and improve security

Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are essential for the proper operation of our website, including shopping cart functionality, checkout, account authentication, and security features.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website so we can improve performance, functionality, and the overall shopping experience.

Functional Cookies

These cookies remember preferences such as language, currency, region, or other personalized settings.

Targeting and Advertising Cookies

These cookies may be used to display relevant advertisements, measure advertising effectiveness, and understand interactions with marketing campaigns.

Managing Your Cookie Preferences

You may manage or disable cookies through your browser settings or through available privacy controls on our website.

Please note that disabling certain cookies may affect website functionality, including shopping cart and checkout features.

Where required by applicable law, we will obtain your consent before using non-essential cookies or similar tracking technologies.

4. Third-Party Analytics and Advertising

SUAVIOLA may work with third-party analytics and advertising providers to understand website performance, improve customer experiences, and measure marketing effectiveness.

These providers may collect information through cookies, pixels, or similar technologies, subject to applicable laws and privacy settings.

Depending on the services we use, these providers may help us:

• Analyze website traffic and customer interactions

• Measure advertising campaign performance

• Understand product interest and shopping behavior

• Deliver advertisements relevant to customer interests

• Improve our online marketing activities

You can learn more about advertising preferences and privacy choices through the following resources:

Network Advertising Initiative:

https://optout.networkadvertising.org/

Digital Advertising Alliance:

https://www.aboutads.info/choices

Google Analytics Opt-Out:

https://tools.google.com/dlpage/gaoptout

Cookie Information:

https://www.allaboutcookies.org/

Your browser or device may also offer settings that allow you to limit certain advertising and tracking activities.

Where applicable, we honor legally required opt-out preferences and privacy controls.

5. How Do We Share Your Information?

SUAVIOLA may share personal information with third parties when reasonably necessary to operate our business, provide our services, and fulfill customer orders.

Service Providers

We may share information with third-party companies that assist us with:

• Payment processing

• Order fulfillment

• Shipping and logistics

• Customer support

• Email and SMS communications

• Website hosting and maintenance

• Analytics and performance measurement

• Advertising and marketing

• Fraud detection and prevention

• Information technology and security services

These providers may process personal information on our behalf or, where applicable, as independent service providers under their own privacy policies.

We seek to work with service providers that maintain appropriate privacy and security safeguards.

Business and Marketing Partners

We may work with selected partners for promotional campaigns, customer engagement, advertising, or other business activities.

When required by law, we will provide appropriate disclosures and obtain consent before sharing information for specific marketing purposes.

Legal and Safety Purposes

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws, regulations, or legal processes

• Respond to lawful requests from government authorities

• Protect our rights, property, and business operations

• Prevent fraud, unauthorized transactions, or security threats

• Protect the safety of our customers and other individuals

• Enforce our Terms of Service and other policies

Business Transfers

If Tripico LLC is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Aggregated or De-Identified Information

We may share aggregated or de-identified information for analytics, research, operational improvements, or other lawful business purposes.

Such information is not intended to identify individual customers.

6. Text Marketing and Notifications

If you provide your phone number and choose to subscribe to SMS communications from SUAVIOLA, you may receive text messages relating to:

• Order confirmations and updates

• Shipping and delivery notifications

• Customer support communications

• Promotional offers and product announcements

• Abandoned checkout reminders, where you have provided the required consent

Marketing text messages will be sent only where permitted by applicable law and with any required consent.

Message frequency may vary. Message and data rates may apply.

You may opt out of promotional text messages at any time by replying STOP where supported or by contacting us at:

support@suaviola.com

Please note that opting out of marketing communications does not necessarily prevent us from sending essential transactional or service-related messages concerning your orders.

7. Your Choices and Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include:

• The right to request access to personal information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your personal information

• The right to request a copy of your personal information

• The right to request restriction of certain processing activities

• The right to object to certain uses of your information

• The right to opt out of certain targeted advertising or data sharing activities

• The right to withdraw consent where processing is based on consent

• The right to appeal certain privacy-related decisions where applicable

• The right not to be unlawfully discriminated against for exercising your privacy rights

To submit a privacy-related request, please contact us at:

support@suaviola.com

We may request information reasonably necessary to verify your identity before processing certain requests.

Some requests may be subject to legal exceptions, including obligations relating to fraud prevention, transaction records, taxation, dispute resolution, or regulatory compliance.

We will review and respond to valid requests in accordance with applicable law.

8. Marketing Communications

If you subscribe to our newsletter, opt in to promotional communications, or otherwise qualify to receive marketing messages under applicable law, SUAVIOLA may send you:

• Product updates

• New arrivals

• Special offers and promotions

• Seasonal home and lifestyle recommendations

• Other relevant brand announcements

You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in our marketing emails.

You may also request removal from our marketing list by contacting:

support@suaviola.com

Please note that unsubscribing from promotional communications will not prevent you from receiving necessary transactional messages, such as order confirmations, shipping updates, refund notifications, and customer service responses.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where these laws apply to our business and your personal information.

Subject to applicable conditions and exceptions, these rights may include:

Right to Know and Access

You may request information about the categories and specific pieces of personal information collected about you, as well as how such information is used, disclosed, or shared.

Right to Delete

You may request deletion of personal information we have collected about you, subject to applicable legal exceptions.

Right to Correct

You may request correction of inaccurate personal information maintained by us.

Right to Opt Out of Sale or Sharing

Where applicable, you may request that we stop selling or sharing your personal information for cross-context behavioral advertising.

Right to Limit Use of Sensitive Personal Information

Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising applicable privacy rights.

California Privacy Requests

To exercise your privacy rights, please contact us at:

support@suaviola.com

Please include "California Privacy Request" in the subject line and provide sufficient information for us to identify and process your request.

Where required by applicable law, we will also provide additional methods for submitting requests, including opt-out mechanisms for relevant data sharing activities.

We recognize applicable opt-out preference signals, such as Global Privacy Control (GPC), where legally required.

We will respond to verified requests within the timeframes required by applicable law.

10. Children's Privacy

SUAVIOLA's website and services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without any legally required parental consent.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address that information.

If you believe a child has provided personal information to us, please contact:

support@suaviola.com

We will review the request and take appropriate action.

11. Data Security

SUAVIOLA takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the systems and service providers involved, these measures may include:

• Secure payment processing technologies

• Encrypted data transmission where applicable

• Access controls for customer information

• Monitoring and fraud prevention measures

• Security practices implemented by our website and payment service providers

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Although we take reasonable precautions to protect personal information, we cannot guarantee absolute security.

If you maintain a customer account, you are responsible for keeping your login information confidential.

Please contact us if you believe your account or personal information has been compromised.

12. Third-Party Websites

Our website may contain links to third-party websites, applications, payment platforms, social media services, or other online resources that are not operated or controlled by SUAVIOLA or Tripico LLC.

We are not responsible for the content, privacy practices, security measures, or policies of these independent third-party services.

We encourage you to review the privacy policies and terms of any third-party websites or services before providing your personal information.

13. International Data Transfers

SUAVIOLA is operated by Tripico LLC, a company registered in the United States.

Because we may work with service providers, fulfillment partners, technology platforms, and logistics companies located in different countries, your personal information may be transferred to, processed in, or stored in jurisdictions outside your country or region of residence.

These locations may include the United States and other countries where our service providers and business partners operate.

Data protection laws may differ between jurisdictions.

Where required by applicable law, we take appropriate measures to protect personal information transferred internationally, including the use of relevant contractual protections or other lawful transfer mechanisms.

You may contact us for additional information about our international data handling practices.

14. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice or as otherwise required or permitted by applicable law.

Retention periods may depend on factors such as:

• The duration of our customer relationship

• Order fulfillment and transaction requirements

• Accounting and tax obligations

• Customer service and dispute resolution needs

• Fraud prevention and security requirements

• Applicable legal and regulatory obligations

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.

15. International Users

SUAVIOLA may serve customers in different countries and regions.

If you access our website from outside the United States, please be aware that your information may be transferred to, processed in, or stored in the United States or other countries where our service providers operate.

Privacy and data protection laws in these locations may differ from those in your country of residence.

Where applicable, we will process personal information according to relevant legal requirements and provide appropriate privacy protections.

Depending on your location, you may have additional privacy rights under applicable local laws.

If you have questions about how your information is handled, please contact our customer support team.

16. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in:

• Our business operations

• Website features and services

• Information collection or processing practices

• Legal or regulatory requirements

• Technology, security, or operational procedures

When we make changes, we will post the revised Privacy Notice on this page and update the "Last Updated" date where appropriate.

If significant changes require additional notice or consent under applicable law, we will provide such notice or obtain consent as required.

We encourage you to review this Privacy Notice periodically to remain informed about how we handle personal information.

17. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Notice or how your personal information is collected, used, or protected, please contact us using the information below.

Brand Name: SUAVIOLA

Company Name: Tripico LLC

Customer Support Email: support@suaviola.com

Phone: +1 813-476-1954

Registered Business Address:

3561 Hildale Ave
Oroville, CA 95966
United States

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM (EST)

If your request relates to personal information or privacy rights, please include "Privacy Request" in your email subject line.

Our team will review your inquiry and respond as soon as reasonably possible, in accordance with applicable legal requirements.